The European Consumer Centre (ECC) saw a nine-percent increase in the number of complaints from consumers in Finland last year compared to 2024.
The ECC is a network of 29 independent, national offices that aims to help consumers with problems related to cross-border trade. It is funded by the European Commission as well as by member governments.
In a press release, the centre noted that the most common complaint it received from people in Finland last year related to flights.
In total, it received some 2,748 contacts from Finnish consumers, of which one in five were related to air travel — usually in connection with flight cancellations or delays.
The next most-complained-about category was online services, with the centre handling complaints about, for example, consumers receiving invoices they were not expecting in relation to health assessments or CV services.
Nearly 850 cases, of the overall total, proceeded to mediation — a 17 percent increase on the figure for 2024.
Of the mediation cases concerning Finnish consumers that were completed in 2025, the ECC noted that 51 percent ended in full settlements and five percent in partial settlements.
"In 30 percent of the cases, no resolution was reached, because the trader did not accept the consumer's claim, did not respond to the request for a reply, or could not be reached," the centre said, adding that a further four percent of cases were settled independently.
